Help Center
📘 Help Center – Centro assistenza CH. Rentals
Welcome to the CH Help Center. Rentals, the platform dedicated to short-term and temporary rentals in Switzerland.
Here are answers to common questions about bookings, listings, payments, and using the portal, for both guests and hosts.
🏡 What is CH. Rentals
CH. Rentals is a portal specialized in short-term rentals, ideal for:
tourist stays,
business trips,
temporary transfers,
transitional accommodation for students or professionals.
We connect property owners and managers with guests looking for flexible, reliable and transparent solutions.
❓ Frequently Asked Questions
🔍 How can I find accommodation?
You can search for accommodation using the search filters, selecting:
location,
arrival and departure dates,
number of guests,
price range,
type of property and services available.
Each ad contains description, photos, conditions of stay and useful information.
📝 How do I post an ad?
To list a listing:
Sign up or log in to your host account.
Enter the details of the property (description, photos, availability, nightly rate).
Define the house rules and booking conditions.
Post your listing and make it visible to guests.
📅 How does the booking work?
Guests can:
check the availability of accommodation,
send a request or book directly (depending on the host’s settings),
Contact the host for clarification before your stay.
The cancellation and payment conditions are always clearly stated in the ad.
💬 Communication between hosts and guests
Communication takes place via the contact channels indicated on the platform or via the internal messaging system (if applicable), to ensure clarity and security before and during the stay.
🔐 Safety and best practices
Always check the listing details before booking.
Please read the house rules and cancellation conditions carefully.
Make payments only in the manner indicated on the platform.
If you have any concerns or suspicious behavior, please contact our support.
📞 Customer Support
Our team is here to help.
You can contact us via the support form or the email address listed on the website.
We will do our best to get back to you as soon as possible.
