Safety
🔐 Safety & Trust – La tua sicurezza su CH. Rentals
The safety of guests and hosts is a priority for CH. Rentals.
Our goal is to offer a reliable, transparent and protected environment for short-term rentals in Switzerland, promoting fair behavior and reducing the risks associated with online bookings.
🧑 🤝 🧑 Security for Guests
🏠 Informed reservations
Before booking accommodation, we invite you to:
read the description of the ad carefully;
check the photos, the services offered and the house rules;
Check the payment and cancellation conditions.
All essential information must be clearly stated by the host.
💬 Secure communication
Always use the official CH communication channels. Rentals or those listed on the listing to speak with the host.
Avoid sharing sensitive personal data outside of the intended manner.
💳 Payments
Make payments only in the manner indicated on the platform.
Be wary of requests for payment in advance, untraceable or outside the agreed system.
🏡 Security for Hosts
📝 Transparent ads
Hosts are required to:
provide truthful and up-to-date information about the accommodation;
clearly state prices, additional costs, cancellation rules and policies;
upload real and representative photos of the property.
Transparency reduces misunderstandings and improves the guest experience.
👥 Guest selection
We recommend that hosts should:
communicate with guests before confirmation;
clarify any doubts about the stay;
Establish clear rules for the use of the accommodation.
🛡️ Fraud and suspicious behavior prevention
CH. Rentals invites all users to pay attention to:
offers with unrealistically low prices;
urgent requests or pressure for immediate payments;
unclear or inconsistent communications.
If you encounter any suspicious behavior, we encourage you to report it to our team immediately.
⚠️ Reporting and support
If you’re having issues with:
security,
misconduct,
non-compliant ads,
suspected fraudulent activity,
Contact our support service via the dedicated form or the email address on the website.
Every report is taken seriously and carefully evaluated.
🤝 Shared responsibility
CH. Rentals acts as a meeting platform between hosts and guests, promoting a correct use of the service.
A safe community is born from collaboration and mutual respect between all users.
